Update on Action 191002-01: Zoom Issue
Dear ASO AC,
Please find below a short update on the following open action item:
- Action 191002-01: GV to open a support ticket with Zoom regarding the recurring issue of no microphone option being available for some users upon joining and report back to the ASO AC on progress.
German opened a ticket and, after some discussion, received the following response:
--- "For your information, only Chrome web browser supported join with computer audio for meetings. So please advise your customer to join your Zoom meeting via Chrome web browser and choose join with computer audio. Further explanation can be found here > Zoom Web Client" https://support.zoom.us/hc/en-us/articles/214629443-Zoom-Web-Client?source=search&auth_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjoxNDE4NDQsInVzZXJfaWQiOjM4MTY0NTkzNTQxMSwidGlja2V0X2lkIjoxMjA4OTYyLCJjaGFubmVsX2lkIjo2MywidHlwZSI6IlNFQVJDSCIsImV4cCI6MTU2MDU3OTA4Mn0.NBG0I9IxA__NmRa-2Wzu3MqqPy1F_oCeYnPQC9j1MNo---
This can be discussed further in the open action items section during Wednesday's teleconference.
Kind regards,
Susannah
-- Susannah Gray NRO Secretariat Support www.nro.nethttp://www.nro.net
Hi Filiz,
Is this an acceptable answer from Zoom Support? Are you okay switching to Chrome, or using other means for audio?
Louie
On Mon, Dec 2, 2019 at 3:09 AM Susannah Gray susannah@apnic.net wrote:
Dear ASO AC,
Please find below a short update on the following open action item:
- Action 191002-01: GV to open a support ticket with Zoom regarding the
recurring issue of no microphone option being available for some users upon joining and report back to the ASO AC on progress.
German opened a ticket and, after some discussion, received the following response:
*--- "For your information, only Chrome web browser supported join with computer audio for meetings. So please advise your customer to join your Zoom meeting via Chrome web browser and choose join with computer audio. Further explanation can be found here > **Zoom Web Client"*
https://support.zoom.us/hc/en-us/articles/214629443-Zoom-Web-Client?source=search&auth_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjoxNDE4NDQsInVzZXJfaWQiOjM4MTY0NTkzNTQxMSwidGlja2V0X2lkIjoxMjA4OTYyLCJjaGFubmVsX2lkIjo2MywidHlwZSI6IlNFQVJDSCIsImV4cCI6MTU2MDU3OTA4Mn0.NBG0I9IxA__NmRa-2Wzu3MqqPy1F_oCeYnPQC9j1MNo
This can be discussed further in the open action items section during Wednesday's teleconference.
Kind regards,
Susannah
-- Susannah Gray NRO Secretariat Supportwww.nro.net
AC-DISCUSS mailing list - Workspace for ASO AC operations. Posting is restricted, archive is publicly available. AC-DISCUSS@aso.icann.org https://aso.icann.org/mailman/listinfo/ac-discuss
Hi Louie,
I am afraid this should be a question for the whole group not only for me. Is it satisfactory and acceptable that we use a tool for our now public meetings which forces us to work with one specific browser?
I would say no. I would think the reason we chose to use certain tools is that they can work on browser and in fact browserS. This is because we want to avoid limitations on user end and local setup issues. If people are restricted in their attendance to a meeting because there is not a global browser support (Safari is not even a marginal browser btw…), it does not matter if the meeting was open in the first place.
Note that even those who think that they are using Safari I suggest check if that is really true. I have a feeling that many people end up using a locally-installed copy of Zoom when permissions are not allowed by Safari or their browsers. I find that pretty invasive and work against our principles, to keep transparent tools with minimal barriers for access and requirements on users’ part. I also want to make sure we use tools that are secure and transparent in what they are doing themselves.
But again these are my own views.
I am committed to attend ASO AC meetings and if it is required for my participation I will have to switch and use Google Chrome. I just do not think this is OK in general though, especially for those who want to participate as observers, who are not regular ASO AC members.
So I suggest the group discusses this and makes a decision.
Either way, it should be made very very clear to those who want to attend meetings what the tools’ requirements are. Otherwise we end up burdening access to our meetings which may result in concerns of transparency due to opaqueness by design again. We accepted the relevant recommendations coming from 2017 Review and decided to make our meetings open. We should make our upmost to keep inline with this by all means, including our tools’ accessibility and usability as it is the portal to assure our commitment in practice.
Kind regards Filiz
On 4 Dec 2019, at 13:55, Louie Lee louie@louie.net wrote:
Hi Filiz,
Is this an acceptable answer from Zoom Support? Are you okay switching to Chrome, or using other means for audio?
Louie
On Mon, Dec 2, 2019 at 3:09 AM Susannah Gray <susannah@apnic.net mailto:susannah@apnic.net> wrote: Dear ASO AC,
Please find below a short update on the following open action item:
- Action 191002-01: GV to open a support ticket with Zoom regarding the recurring issue of no microphone option being available for some users
upon joining and report back to the ASO AC on progress.
German opened a ticket and, after some discussion, received the following response:
"For your information, only Chrome web browser supported join with computer audio for meetings. So please advise your customer to join your Zoom meeting via Chrome web browser and choose join with computer audio. Further explanation can be found here > Zoom Web Client" https://support.zoom.us/hc/en-us/articles/214629443-Zoom-Web-Client?source=search&auth_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjoxNDE4NDQsInVzZXJfaWQiOjM4MTY0NTkzNTQxMSwidGlja2V0X2lkIjoxMjA4OTYyLCJjaGFubmVsX2lkIjo2MywidHlwZSI6IlNFQVJDSCIsImV4cCI6MTU2MDU3OTA4Mn0.NBG0I9IxA__NmRa-2Wzu3MqqPy1F_oCeYnPQC9j1MNo---
This can be discussed further in the open action items section during Wednesday's teleconference.
Kind regards,
Susannah
-- Susannah Gray NRO Secretariat Support www.nro.net http://www.nro.net/ _______________________________________________ AC-DISCUSS mailing list - Workspace for ASO AC operations. Posting is restricted, archive is publicly available. AC-DISCUSS@aso.icann.org mailto:AC-DISCUSS@aso.icann.org https://aso.icann.org/mailman/listinfo/ac-discuss https://aso.icann.org/mailman/listinfo/ac-discuss
Thank you, Filiz.
I didn't mean to sound like the question was only for you. It was only meant to make sure that your thoughts are also captured as we were having a discussion during the meeting where you were not present. Since you had a particular interest in the matter, we thought that it was important for the group to get your response to the answer provided as well especially since there has not been a group discussion carried over to the mailing list.
Louie
On Fri, Dec 13, 2019 at 12:50 AM Filiz Yilmaz koalafil@gmail.com wrote:
Hi Louie,
I am afraid this should be a question for the whole group not only for me. Is it satisfactory and acceptable that we use a tool for our now public meetings which forces us to work with one specific browser?
I would say no. I would think the reason we chose to use certain tools is that they can work on browser and in fact browserS. This is because we want to avoid limitations on user end and local setup issues. If people are restricted in their attendance to a meeting because there is not a global browser support (Safari is not even a marginal browser btw…), it does not matter if the meeting was open in the first place.
Note that even those who think that they are using Safari I suggest check if that is really true. I have a feeling that many people end up using a locally-installed copy of Zoom when permissions are not allowed by Safari or their browsers. I find that pretty invasive and work against our principles, to keep transparent tools with minimal barriers for access and requirements on users’ part. I also want to make sure we use tools that are secure and transparent in what they are doing themselves.
But again these are my own views.
I am committed to attend ASO AC meetings and if it is required for my participation I will have to switch and use Google Chrome. I just do not think this is OK in general though, especially for those who want to participate as observers, who are not regular ASO AC members.
So I suggest the group discusses this and makes a decision.
Either way, it should be made very very clear to those who want to attend meetings what the tools’ requirements are. Otherwise we end up burdening access to our meetings which may result in concerns of transparency due to opaqueness by design again. We accepted the relevant recommendations coming from 2017 Review and decided to make our meetings open. We should make our upmost to keep inline with this by all means, including our tools’ accessibility and usability as it is the portal to assure our commitment in practice.
Kind regards Filiz
On 4 Dec 2019, at 13:55, Louie Lee louie@louie.net wrote:
Hi Filiz,
Is this an acceptable answer from Zoom Support? Are you okay switching to Chrome, or using other means for audio?
Louie
On Mon, Dec 2, 2019 at 3:09 AM Susannah Gray susannah@apnic.net wrote:
Dear ASO AC,
Please find below a short update on the following open action item:
- Action 191002-01: GV to open a support ticket with Zoom regarding the
recurring issue of no microphone option being available for some users upon joining and report back to the ASO AC on progress.
German opened a ticket and, after some discussion, received the following response:
*--- "For your information, only Chrome web browser supported join with computer audio for meetings. So please advise your customer to join your Zoom meeting via Chrome web browser and choose join with computer audio. Further explanation can be found here > **Zoom Web Client"*
https://support.zoom.us/hc/en-us/articles/214629443-Zoom-Web-Client?source=search&auth_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjoxNDE4NDQsInVzZXJfaWQiOjM4MTY0NTkzNTQxMSwidGlja2V0X2lkIjoxMjA4OTYyLCJjaGFubmVsX2lkIjo2MywidHlwZSI6IlNFQVJDSCIsImV4cCI6MTU2MDU3OTA4Mn0.NBG0I9IxA__NmRa-2Wzu3MqqPy1F_oCeYnPQC9j1MNo
This can be discussed further in the open action items section during Wednesday's teleconference.
Kind regards,
Susannah
-- Susannah Gray NRO Secretariat Supportwww.nro.net
AC-DISCUSS mailing list - Workspace for ASO AC operations. Posting is restricted, archive is publicly available. AC-DISCUSS@aso.icann.org https://aso.icann.org/mailman/listinfo/ac-discuss
AC-DISCUSS mailing list - Workspace for ASO AC operations. Posting is restricted, archive is publicly available. AC-DISCUSS@aso.icann.org https://aso.icann.org/mailman/listinfo/ac-discuss
Hi Filiz
I agree with your insistence on openness and accessibility.
To answer your specific question though, having a local plug-in does not bother me, as (like you) I use a browser that is not fully supported.
Every conference system I have used has its own quirks and restrictions. I have not done an analysis of all available out there, but will support anyone who is willing to do that.
Until then, I am comfortable we continue to use Zoom while the search continues.
Regards
Mike
On 13 Dec 2019, at 10:50, Filiz Yilmaz koalafil@gmail.com wrote:
Hi Louie,
I am afraid this should be a question for the whole group not only for me. Is it satisfactory and acceptable that we use a tool for our now public meetings which forces us to work with one specific browser?
I would say no. I would think the reason we chose to use certain tools is that they can work on browser and in fact browserS. This is because we want to avoid limitations on user end and local setup issues. If people are restricted in their attendance to a meeting because there is not a global browser support (Safari is not even a marginal browser btw…), it does not matter if the meeting was open in the first place.
Note that even those who think that they are using Safari I suggest check if that is really true. I have a feeling that many people end up using a locally-installed copy of Zoom when permissions are not allowed by Safari or their browsers. I find that pretty invasive and work against our principles, to keep transparent tools with minimal barriers for access and requirements on users’ part. I also want to make sure we use tools that are secure and transparent in what they are doing themselves.
But again these are my own views.
I am committed to attend ASO AC meetings and if it is required for my participation I will have to switch and use Google Chrome. I just do not think this is OK in general though, especially for those who want to participate as observers, who are not regular ASO AC members.
So I suggest the group discusses this and makes a decision.
Either way, it should be made very very clear to those who want to attend meetings what the tools’ requirements are. Otherwise we end up burdening access to our meetings which may result in concerns of transparency due to opaqueness by design again. We accepted the relevant recommendations coming from 2017 Review and decided to make our meetings open. We should make our upmost to keep inline with this by all means, including our tools’ accessibility and usability as it is the portal to assure our commitment in practice.
Kind regards Filiz
On 4 Dec 2019, at 13:55, Louie Lee <louie@louie.net mailto:louie@louie.net> wrote:
Hi Filiz,
Is this an acceptable answer from Zoom Support? Are you okay switching to Chrome, or using other means for audio?
Louie
On Mon, Dec 2, 2019 at 3:09 AM Susannah Gray <susannah@apnic.net mailto:susannah@apnic.net> wrote: Dear ASO AC,
Please find below a short update on the following open action item:
- Action 191002-01: GV to open a support ticket with Zoom regarding the recurring issue of no microphone option being available for some users
upon joining and report back to the ASO AC on progress.
German opened a ticket and, after some discussion, received the following response:
"For your information, only Chrome web browser supported join with computer audio for meetings. So please advise your customer to join your Zoom meeting via Chrome web browser and choose join with computer audio. Further explanation can be found here > Zoom Web Client" https://support.zoom.us/hc/en-us/articles/214629443-Zoom-Web-Client?source=search&auth_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjoxNDE4NDQsInVzZXJfaWQiOjM4MTY0NTkzNTQxMSwidGlja2V0X2lkIjoxMjA4OTYyLCJjaGFubmVsX2lkIjo2MywidHlwZSI6IlNFQVJDSCIsImV4cCI6MTU2MDU3OTA4Mn0.NBG0I9IxA__NmRa-2Wzu3MqqPy1F_oCeYnPQC9j1MNo---
This can be discussed further in the open action items section during Wednesday's teleconference.
Kind regards,
Susannah
-- Susannah Gray NRO Secretariat Support www.nro.net http://www.nro.net/ _______________________________________________ AC-DISCUSS mailing list - Workspace for ASO AC operations. Posting is restricted, archive is publicly available. AC-DISCUSS@aso.icann.org mailto:AC-DISCUSS@aso.icann.org https://aso.icann.org/mailman/listinfo/ac-discuss https://aso.icann.org/mailman/listinfo/ac-discuss
AC-DISCUSS mailing list - Workspace for ASO AC operations. Posting is restricted, archive is publicly available. AC-DISCUSS@aso.icann.org https://aso.icann.org/mailman/listinfo/ac-discuss
I use the app on a mac and don't have these issues with browsers and audio.. agree with Mike though.. all options have quirks of some sort.. zoom no different. -ron
On Dec 13, 2019, at 6:16 AM, Mike Silber silber.mike@gmail.com wrote:
Hi Filiz
I agree with your insistence on openness and accessibility.
To answer your specific question though, having a local plug-in does not bother me, as (like you) I use a browser that is not fully supported.
Every conference system I have used has its own quirks and restrictions. I have not done an analysis of all available out there, but will support anyone who is willing to do that.
Until then, I am comfortable we continue to use Zoom while the search continues.
Regards
Mike
On 13 Dec 2019, at 10:50, Filiz Yilmaz <koalafil@gmail.com mailto:koalafil@gmail.com> wrote:
Hi Louie,
I am afraid this should be a question for the whole group not only for me. Is it satisfactory and acceptable that we use a tool for our now public meetings which forces us to work with one specific browser?
I would say no. I would think the reason we chose to use certain tools is that they can work on browser and in fact browserS. This is because we want to avoid limitations on user end and local setup issues. If people are restricted in their attendance to a meeting because there is not a global browser support (Safari is not even a marginal browser btw…), it does not matter if the meeting was open in the first place.
Note that even those who think that they are using Safari I suggest check if that is really true. I have a feeling that many people end up using a locally-installed copy of Zoom when permissions are not allowed by Safari or their browsers. I find that pretty invasive and work against our principles, to keep transparent tools with minimal barriers for access and requirements on users’ part. I also want to make sure we use tools that are secure and transparent in what they are doing themselves.
But again these are my own views.
I am committed to attend ASO AC meetings and if it is required for my participation I will have to switch and use Google Chrome. I just do not think this is OK in general though, especially for those who want to participate as observers, who are not regular ASO AC members.
So I suggest the group discusses this and makes a decision.
Either way, it should be made very very clear to those who want to attend meetings what the tools’ requirements are. Otherwise we end up burdening access to our meetings which may result in concerns of transparency due to opaqueness by design again. We accepted the relevant recommendations coming from 2017 Review and decided to make our meetings open. We should make our upmost to keep inline with this by all means, including our tools’ accessibility and usability as it is the portal to assure our commitment in practice.
Kind regards Filiz
On 4 Dec 2019, at 13:55, Louie Lee <louie@louie.net mailto:louie@louie.net> wrote:
Hi Filiz,
Is this an acceptable answer from Zoom Support? Are you okay switching to Chrome, or using other means for audio?
Louie
On Mon, Dec 2, 2019 at 3:09 AM Susannah Gray <susannah@apnic.net mailto:susannah@apnic.net> wrote: Dear ASO AC,
Please find below a short update on the following open action item:
- Action 191002-01: GV to open a support ticket with Zoom regarding the recurring issue of no microphone option being available for some users
upon joining and report back to the ASO AC on progress.
German opened a ticket and, after some discussion, received the following response:
"For your information, only Chrome web browser supported join with computer audio for meetings. So please advise your customer to join your Zoom meeting via Chrome web browser and choose join with computer audio. Further explanation can be found here > Zoom Web Client" https://support.zoom.us/hc/en-us/articles/214629443-Zoom-Web-Client?source=search&auth_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjoxNDE4NDQsInVzZXJfaWQiOjM4MTY0NTkzNTQxMSwidGlja2V0X2lkIjoxMjA4OTYyLCJjaGFubmVsX2lkIjo2MywidHlwZSI6IlNFQVJDSCIsImV4cCI6MTU2MDU3OTA4Mn0.NBG0I9IxA__NmRa-2Wzu3MqqPy1F_oCeYnPQC9j1MNo---
This can be discussed further in the open action items section during Wednesday's teleconference.
Kind regards,
Susannah
-- Susannah Gray NRO Secretariat Support www.nro.net http://www.nro.net/ _______________________________________________ AC-DISCUSS mailing list - Workspace for ASO AC operations. Posting is restricted, archive is publicly available. AC-DISCUSS@aso.icann.org mailto:AC-DISCUSS@aso.icann.org https://aso.icann.org/mailman/listinfo/ac-discuss https://aso.icann.org/mailman/listinfo/ac-discuss
AC-DISCUSS mailing list - Workspace for ASO AC operations. Posting is restricted, archive is publicly available. AC-DISCUSS@aso.icann.org mailto:AC-DISCUSS@aso.icann.org https://aso.icann.org/mailman/listinfo/ac-discuss
AC-DISCUSS mailing list - Workspace for ASO AC operations. Posting is restricted, archive is publicly available. AC-DISCUSS@aso.icann.org https://aso.icann.org/mailman/listinfo/ac-discuss
participants (5)
-
Filiz Yilmaz -
Louie Lee -
Mike Silber -
Ron da Silva -
Susannah Gray